FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

1) How long does shipping take?

Shipping times depend on your location and the product selected.
Most orders arrive within 7–12 business days. In some cases, delivery may take a little longer due to customs or local carrier delays.

2) When will I receive my tracking number?

Once your order is processed and shipped, you’ll receive a tracking number by email. This usually happens within up to 5 business days after payment confirmation.

3) How can I track my order?

You can track your order using your tracking code on 17TRACK and https://camcolstore.com/apps/17TRACK.
If you need help, contact our support team and we’ll check it for you.

4) Why is my tracking not updating?

Tracking updates may take 24–72 hours to appear after the package is shipped.
Sometimes carriers update scans in batches. If it hasn’t updated after 5 days, message us and we’ll assist.

5) Can I change my address after placing an order?

If your order hasn’t been shipped yet, we may be able to update your address.
Contact us as soon as possible with your order number.

6) Can I cancel my order?

If your order hasn’t been shipped yet, we may be able to cancel it.
Once shipped, cancellation isn’t possible, but you can request a return after delivery (see return policy below).

7) Do you ship internationally?

Yes! We ship to many countries. Shipping availability and times can vary by destination.

8) Will I have to pay customs fees or import taxes?

Depending on your country, customs duties or import taxes may apply. These fees are set by local authorities and are not controlled by our store.

9) What if my order arrives damaged or with missing items?

If anything arrives damaged or missing, contact us within 7 days of delivery with:

  • your order number

  • photos of the package and items
    We’ll resolve it as quickly as possible.

10) What if my order is delayed?

Occasional delays can happen due to customs, weather, or carrier issues.
If your order exceeds the estimated timeframe, contact us and we’ll investigate.

11) What is your return policy?

If you’re not satisfied, you can request a return according to our return policy.
To start, contact support with your order number. (Return conditions may vary by product.)

12) How can I contact customer support?

You can reach us via email. Please include your order number so we can help faster.