Frequently Asked Questions

How do I place an order?

To place an order, follow these steps:

  • Add the products to your shopping cart.

  • Proceed to checkout through our website or via PayPal.

  • On our website, click the "Checkout" button. If using PayPal, click the PayPal button.

  • Enter your email, name, and address.

  • If you have a valid discount code, enter it in the "Discount" field and click "Apply".

  • Click "Proceed to shipping method" and ensure your delivery address is correct.

  • Click "Proceed to payment method".

  • Enter your payment details.

  • Click "Complete order".

What should I do if items are missing or incorrect in my order?

If items are missing or incorrect, please contact us at contact@tiendacamcol.com. Provide your order number and proof (image file size should be under 1MB). We will send you the correct item at no additional cost, and you may keep the incorrect item as a gift.

How do I know if my order was placed correctly?

You will receive a confirmation email with your order number and purchase details.

I’d like to change the items I ordered. What should I do?

You can modify or cancel your order within 6 hours of placing it. This timeframe allows us to process and ship orders efficiently. Please contact us at support@camcol.com to request changes.

How do I add products to my cart?

To add products to your cart:

  • Go to the product page.

  • Choose your preferences.

  • Click "Add to cart".

How can I view what’s in my cart?

Click the "Cart" icon at the top of the website. You’ll be able to adjust quantities and remove products from your cart.

How do I remove items from my cart?

Click on the "Cart" icon, view the products, and click "Remove" to delete them.

How do I change the quantity of an item in my cart?

In your cart, adjust the number in the "Quantity" field of the item you wish to update.

Which browsers are recommended for this site?

We recommend Google Chrome, Safari, Firefox, and Internet Explorer.

What payment options do you offer?

We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.

How do I pay with PayPal?

Click the "PayPal" button at checkout, and you’ll be redirected to the PayPal website to securely process your payment.

How do I use a discount code?

To use a discount code:

  • Choose your item and click "Checkout".

  • Enter the required information.

  • Find the "Discount" field, enter the code, and click "Apply".

What is your returns and exchanges policy?

Please refer to our Returns and Exchanges Policy for details on returns.

How do I return an item?

Contact us at contact@tiendacamcol.com for more information on the return process.

What is your cancellation policy?

Order modification window: You can modify or cancel your order within 6 hours of placing it. This timeframe allows us to process and ship orders efficiently.

Process for modification or cancellation: To modify or cancel your order, please contact our customer service team immediately at contact@tiendacamcol.com. Provide your order number and relevant details for prompt and accurate processing.

Orders already shipped: If your order has already been shipped, we cannot cancel it directly. In this case, we kindly ask you to receive the package as scheduled and refer to our returns and exchanges policy for further assistance.

Is it safe to order online?

Yes, we use SSL encryption to protect your information during online transactions.

Is it safe to use my credit card on your website?

Yes, our website uses a secure payment gateway with data encryption.

Is my personal information kept private?

Your personal information is private and confidential. We do not share, rent, or sell it without your consent, except where required by law.