Term of Service
CAMCOL – TERMS OF SERVICE
OVERVIEW
This website is operated by Camcol (“Camcol”, “we”, “us”, “our”). By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), as well as any additional policies referenced here (including our Privacy Policy and Refund/Returns Policy).
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.
If you do not agree with these Terms, please do not use the website or purchase from us.
1) ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have consent to allow your minor dependents to use this website (where permitted).
You may not use our products or website for any unlawful or unauthorized purpose, and you must comply with all applicable laws (including intellectual property laws).
Any attempt to transmit malware, viruses, or harmful code is prohibited and may result in immediate termination of access.
2) GENERAL CONDITIONS
We may refuse service to anyone at any time where permitted by law (for example, suspected fraud or abuse).
You understand that your non-payment-related content may be transferred unencrypted across various networks. Payment information is handled securely by our payment providers and is encrypted during transmission.
You may not reproduce, duplicate, copy, sell, or exploit any portion of the service or website without our written permission.
3) INFORMATION ON THE SITE
We strive to keep information accurate and up to date, but we do not guarantee that product descriptions, images, pricing, availability, or other content will always be complete, accurate, or current.
Content is provided for general information and may change at any time without notice.
4) PRICES AND CHANGES TO THE SERVICE
Prices and product availability may change without notice. We may modify or discontinue any part of the website or services at any time.
We are not liable for price changes, suspension, or discontinuation of the service.
5) PRODUCTS
Some products are available exclusively online and may have limited quantities.
We make reasonable efforts to display product colors and images accurately, but appearance may vary due to device screens and lighting.
We reserve the right to limit sales by person, household, or order; and to discontinue products at any time where permitted by law.
6) ORDER ACCEPTANCE, BILLING, AND ACCOUNT INFORMATION
We reserve the right to refuse, cancel, or limit any order, including orders that appear to be placed by resellers, distributors, or fraudulent actors. If we cancel an order, we will attempt to notify you using the contact information provided at checkout.
You agree to provide current, complete, and accurate information for purchases and to promptly update your account details if they change.
7) SHIPPING & DELIVERY
Estimated delivery times are shown at checkout and/or on the product page and may vary by destination, carrier, customs, and other factors outside our control.
-
Tracking: When available, you will receive tracking details by email once your order is processed/shipped.
-
Delays: If a shipment is delayed beyond a reasonable timeframe, please contact support and we will assist with an investigation and next steps.
Important: Delivery estimates are not guaranteed dates unless explicitly stated.
8) TAXES, VAT, AND CUSTOMS
Prices may be shown including or excluding VAT depending on your market settings and location. Please check what is displayed at checkout.
Depending on your destination and order value, customs duties/import taxes may apply and are typically determined by local authorities. Unless explicitly stated otherwise, these fees are the customer’s responsibility.
If you refuse to pay required import charges and the parcel is returned or abandoned, we may deduct shipping/return/handling costs from any refund where permitted by law.
9) RETURNS, WITHDRAWAL RIGHT (EU/EEA/UK), AND REFUNDS
Your returns and refund rights are described in our Refund/Returns Policy: [LINK TO REFUND POLICY].
If you are a consumer in the EU/EEA (and where applicable UK), you may have a legal right to withdraw from your purchase within 14 days of receiving your goods, subject to statutory exceptions (for example, sealed goods unsealed after delivery, customized items, etc.).
Refund timing and method depend on your payment method and applicable law.
For damaged, defective, or incorrect items, please contact us within [48/72] hours of delivery with photos and your order number so we can resolve it quickly.
10) OPTIONAL TOOLS
We may provide access to third-party tools and integrations. We do not control these tools and provide them “as is” and “as available”. Your use of third-party tools is at your own risk.
11) THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their content, accuracy, or practices. Please review their terms and policies before engaging with them.
12) USER CONTENT (COMMENTS, REVIEWS, SUBMISSIONS)
If you submit content (reviews, comments, photos, ideas), you grant us a non-exclusive right to use, reproduce, publish, translate, and display that content for marketing and operational purposes, unless prohibited by law.
You may not submit content that is unlawful, abusive, defamatory, infringing, misleading, or contains malware. We may remove content at our discretion.
13) PERSONAL DATA
Your personal data is handled according to our Privacy Policy.
14) ERRORS AND OMISSIONS
We may correct errors, inaccuracies, or omissions related to product information, pricing, promotions, shipping, availability, or other details at any time (including after an order is placed). We may cancel orders affected by such errors and refund you accordingly.
15) PROHIBITED USES
You are prohibited from using the website or its content for unlawful purposes, to violate intellectual property rights, to harass or discriminate, to upload malicious code, to scrape data without permission, or to interfere with security features. Violations may result in termination of access.
16) DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, the website and services are provided “as is” and “as available” without warranties of any kind (express or implied). We do not guarantee uninterrupted or error-free operation.
17) LIMITATION OF LIABILITY
To the maximum extent permitted by law, Camcol and its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, punitive, or consequential damages, including lost profits or loss of data, arising from your use of the website or products.
Nothing in these Terms limits liability where it cannot be excluded under applicable consumer protection laws.
18) INDEMNIFICATION
You agree to indemnify and hold harmless Camcol and its affiliates from claims arising out of your breach of these Terms or violation of any law or third-party rights.
19) SEVERABILITY
If any provision is found unlawful or unenforceable, the remaining provisions remain in effect.
20) TERMINATION
These Terms remain effective unless terminated by you or us. We may suspend or terminate access if we reasonably believe you have violated these Terms.
21) ENTIRE AGREEMENT
These Terms and all policies referenced constitute the entire agreement between you and Camcol regarding your use of the website and services.
22) GOVERNING LAW
These Terms are governed by the laws of [Country/State of your selling entity], without regard to conflict of laws rules.
If you are a consumer, mandatory consumer protections in your country of residence may still apply.
23) CHANGES TO THESE TERMS
We may update these Terms from time to time by posting a new version on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
24) CONTACT INFORMATION
Questions about these Terms should be sent to:
Email: support@camcolstore.com